Broad band

[Michael203]

I've recently up graded broadband to top speed but I'm not getting the speed I was promised by sky I have a message when doing a speed test that I'm able to cancel the up grade due to it being 3 consecutive days of test by sky I've only up graded this just over a week ago and not changed at all from previous sky plan how do I cancel and go back to original contract 

[Allan95 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141