@SharazZulfquar wrote:
Hi, I've just had broadband installed at 900mbs speeds. I've just come off virgin 300mb Internet. Its been 2 days and the Internet speeds are shockingly slow. I've had speed test done via app and show low speeds. When im watching netflix it freezes. I've used your checking service and everything is ok. But its not, can you please look into this. If not im going to cancel as I can't live off 20mb speed. Thanks
We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky
Are you checking the speed to the hub via the MySky app? What does it show as the speed being received?
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
