Broad band slow

[Jemima3]

The broadband has been slow ever since we got it, I called in and even had a new router sent to me. It is still slow. - on our phones/tv streaming. It's really bad and inconsistent. I want a refund and I want to cancel my subscription as it's not good enough.

[Daniel0210]

@Jemima3 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

If the Wi-Fi has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start 

For broadband and Sky Talk subscriptions this link explains how to switch to an alternative broadband provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. It’s important you keep any proof of posting indefinitely.