Broad band package updated to Fibre. Drop offs occuring, spoken to Sky, they blame my wifi

[Sunshine7]

Was invited by email to upgade my Broadband service to Fibre.

After difficulty getting this offer underway [no point in wasting time moaning] fibre installed to my town house 09/06/24.

Continual buffering, drop offs and internet down for periods  occuring.

Spoken to sky, asking for help, 2 calls 'dissapeared' during dicussions after they both suggesting aditional booster [already have 1 installed] at a price of £7.50 per month extra payment.

Third agent more helpful but said it was my wifi as broadband is coming in at 400. 

Would be grateful for any help or suggestions you can offer.

thank you

[Chrisee]

@Sunshine7 you can tell if the loss of connection is down to the fibre link or your wifi by looking st leds on the hub. Amber for the internet or the voice line light show its a line issue. However if thry remain green its more likely wifi especially if devices near the hub remain connected while more distant devices lose connectivity.

The Wifi Max deal which Sky is pushing at £7.50 a month gets you a newer faster hub but with the same range as the SR203 you have now. However Sky will supply up to 3 pod extenders which if the issue is wifi rznge can help. They send one out if asked the other 2 require an engineer to visit which in itself is useful.