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Discussion topic: Briadband activated but no hub received

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This message was authored by: Kilb28

Message posted on ‎10 Mar 2024 09:59 AM

Briadband activated but no hub received

Hi

Woke up today and WiFi had gone. Checked my order, as we switched from Vodafone to Sky broadband. Apparently today was the "Go Live" date for sky broadband so vodafone no long available but my order details says hub is not expected to be delivered until tomorrow. Why would they do this????? Is this normal? TV not working now either. 

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This message was authored by: TimmyBGood

Message posted on ‎10 Mar 2024 06:25 PM

Re: Briadband activated but no hub received

Posted by a Superuser, not a Sky employee. Find out more
@Kilb28 wrote:

Why would they do this????? Is this normal? 

Hub delivery is timed for arrival a couple of days before the scheduled activation date: presumably in this case something went wrong with that.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Kilb28

Message posted on ‎11 Mar 2024 09:50 AM

Re: Briadband activated but no hub received

The effort t contact sky. I've to work today by hotspotting off my phone which is not ideal. Still no hub. Got a text to say it should be here at 11.30. So disappointed 

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