@MichelleWilliam the issue could be with the wifi connection to your TV or with the broadband connection. You can check thecspped your TV can access by running the Network test in the Get Help menu of the Netflix app you need at least 35Mb/s tonwatch in. UHD less fir HD. WiFinissues are very common and streaming videonrequires a steady connection so you may need to consider upgrading the WiFi in your home. Sky will sell you an add-on which can help see https://www.sky.com/help/articles/sky-wifi-max.
If other devices are misbehaving then it could be a broadband issue but thatis less likely.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
