Braudband off

[Dallison22315]

Slow flashing light and no internet connection, page opened on pc saying connection diagnosis but none of the options are for fibre, not happy as I was busy working on my computer and now cannot Finnish what I was doing!

[Alex2000]

Mine is doing the same thing. I keep going around in circles on the sky app. 

[Dallison22315]

I think it's sorted now, mush have been an update, would have been nice to have had a heads up for it 

[Daniel0210]

@Dallison22315 @Alex2000 
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.