Braodband issue for working at home yesterday 25/06/2024 & today 26/06/24

[SashaL1]

I am experiencing an issue with my wifi/broadband not being able to connect to my works server, I have worked at home for the last 4 years and no issue. I have wifi connection to all other devices and the checks I have done suggests everything is okay. I have rebooted the router, reset, turned off, all the obvious. I have had to connect to my neighbours wifi to enable me to continue working, they are with TRUESPEED. My IT dept suggested that I do not have a high enough band width for upload & download speeds at the moment? Please help.

[Chrisee]

@SashaL1 if you run the connection test in the My Sky app thst will tell you the speed that your Sky hub is connecting at. If the test finds a fault it can offer to book an engineer to check your line. Failing that you can call Sky and see what they say. if you post your Sky hub's connection stats Forum Members can advise on possible causes see Find your Sky Broadband router statistics

However be warned you have bought a domestic connection thst you chose to use for work but thst does not give an priority with Openreach who have a SLA of 2 full working days in fixing line faults 

[SashaL1]

Thanks for response, but it's not finding a fault which is why I at a loss, will have to reluctantly call Sky.