What speed is your broadband how many devices are connected to it, remember the max speed is to the router and not the device the more devices that are connected to your broadband the weaker the signal is to each device and they could be just getting the minimum signal, also are you still on the phone line broadband or full fibre broadband, you my need a booster pod from sky, also ring sky and ask them do a test on the line from their end could be a problem with the router, or even on the line itself hope this helps, as i am just a customer like yourself
P c marlow
