Boosters

[EricaW]

I was assured by the chap at Sky that I would have wifi throughout my house even though I had to have boosters (halos)when using BT.  Needless to say it keeps dropping out when I move to a different room.  It is an old house with very thick walls.  Has anybody else had this problem and what did they do?  Thanks

[TimmyBGood]

@EricaW 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@EricaW If you needed boosters before, then you will need them again for using sky broadband!