12 Dec 2024 04:01 PM
Ive selected the content and sites I wanted to block in my Sheild, however I can still download them and access them from the app store. How do I fix this?
Thanks.
12 Dec 2024 06:28 PM
Posted by a Superuser, not a Sky employee. Find out more@G19 you often cant when you add web addresses to the shield works by intercepting calls to the DNS server thst provides the mstching IP addresses which many apps dont need as the IP addresses are hard coded. The generic filters like social networking do work to some extent as these know the target addresses and are kept up to date by the company Sky uses.
These filters are not perfect you may have more luck on specific devices for example on ios devices you can set limits on screentime for classes of apps down to zero. Setting up a child's accounts allow parents greater control. Android is similar I believe.
14 Dec 2024 11:26 PM
Ah I see, thank you! Do you have any idea why I've blocked the social media category but "allowed" certain ones, and yet the ones I've allowed don't work and the ones I've blocked work...? Would this still be to do with what you've explained?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion