Blank screen on tv

[Becandpip]

Since we have got sky, the connection and buffering has been intense ans frustrating. We can't get onto channels (you tube for example) and all we get is a black screen or a buffering. Please help

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147