Billing

[MCFC]

I have noticed my monthly payments are going up to £30 at the moment I pay £24 this just for broadband only I can't afford the increase in December off £30 due to being on benefits due to long term health problems how can I get this reduced if not I will have to look elsewhere

[caesarome]

@MCFC 

Call Sky and if they do not offer you a further discount and you are not in a contract then you are free to sign up to another provider. Do note that once your minimum term is over with them in a year or so time you will have the same happen in that you will see a cost increase.

[Daniel0210]

---

@MCFC wrote:
due to being on benefits due to long term health problems 

---

@MCFC 

Have you considered the social tariff if you qualify?

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming:~
Universal Credit (UC)
Pension Credit (PC)
Income-based Employment Support Allowance (I-ESA)
Income-based Jobseeker’s Allowance (I-JSA)
Income Support (IS)
These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your National Insurance number.

Sky Broadband Basics costs £20 a month for 24 months. It includes:

Full Fibre: Sky Full Fibre 75 or 150; or
Part Fibre: Sky Broadband Superfast 35 or 80; or
Copper: Sky Broadband Essential Plus, if fibre broadband isn’t available where you live.
and; the Sky Talk Pay As You Go tariff (ie: all calls are chargeable).

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) already have Sky Mobile and the current lowest data plan or
b) you can add a new data plan with Sky Mobile (subject to the lowest current available tariff).
The linked Sky mobile deal is only for 12 months.

There is no equivalent offer for TV.

If you are eligible you’ll need to call Sky to join.

The broadband part of the social tariff lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.