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Discussion topic: Being charged for a router ive returned

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This message was authored by: SJI

Message posted on ‎31 Oct 2025 08:41 AM

Being charged for a router ive returned

I was asked to return my Sky equipment (router) by the 31st October 2025. Which i have done, and I have post office receipt stating ive posted it. The receipt has a postcode and a barcode on it i also downloaded the QR code so I could get the post office to scan abd provide me with a label.

 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎31 Oct 2025 09:24 AM

Re: Being charged for a router ive returned

Posted by a Superuser, not a Sky employee. Find out more

@SJI with the many thousands of packages returned each week kit goes astray.  Call Sky and if you have the postal receipt it should be a simple matter to get the charge cancelled

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: SJI

Message posted on ‎31 Oct 2025 02:25 PM

Re: Being charged for a router ive returned

Thank you. I will give them a call and see how I get on. 

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