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Discussion topic: Bedroom dead zone

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This message was authored by Skeby This message was authored by: Skeby

Bedroom dead zone

Bedroom diagonally opposite hub which is downstairs is a big dead zone for wifi. It's not a device issue as 5 or more devices which have been used in that room suffer the same. Have to run one computer with a LAN cable which defeats to points of having super fast fibre with boost. Problem started after fibre installed and hub repositioned at Sky's recommendation near the cable entry point. 

For work and Teams calls have to use my phone data in that room (used for WFH as it's empty) 

Video call is a waste of time unless on phone data

I also think it's breaching Sky's promise of wifi in every room 

Before repositioning hub it was central in the house under the stairs and was MUCH better 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bedroom dead zone

Posted by a Superuser, not a Sky employee. Find out more

@Skeby wrote:

 

I also think it's breaching Sky's promise of wifi in every room 

 


Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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