Bad wifi

[Janet114]

We've noticed that the WiFi in the house is really bad. Half the time we can't use the Internet on our phones. One of the biggest problems Is my daughter has a PC That she's had for only over a year she cannot play simple games such as roblox or watch YouTube or search up things or  even call people without her WiFi on her PC completely shutting off within seconds of trying to process something. It has gotten worse through the past 3 months to where at the start it worked better but took a while to load to now where it just completely shuts off when trying to do something. We thought at first she just needed a new WiFi adapter usb for her pc but had tried that and it hasn't worked. We have tried to fix the WiFi multiple ways but we are really struggling to.

[TimmyBGood]

@Janet114 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[caesarome]

@Janet114 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.