Bad wifi

[Emmaviveash]

My sky app says i have 910mbps connection yet all my devices at home are very slow or lag when gaming, my ps5 console shows a download speed of 20.7mbps And upload speed of 30.9mbps We have had so many issues with WiFi please can we get this sorted before we need to look at a different provider

[TimmyBGood]

@Emmaviveash 

Broadband is not WiFi: it's entirely possible for all those figures to be correct.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.