Bad wifi

[Leahdavison]

I recently called explaining that the wifi is terrible and the man got me to pay extra for better connection and it is still awful talk talk was so much better why is it so bad we can only get it in one room none of our security cameras will connect we never had this issue with previous broadband

[caesarome]

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@Leahdavison wrote:
the man got me to pay extra for better connection 

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What did you actually change on your account or upgrade to ?

[Leahdavison]

We paid for the upgrade to sky max

[Leahdavison]

As we were told this would definitely be better and reach further as well as work on our cameras 

[Me134]

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@Leahdavison wrote:

We paid for the upgrade to sky max

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That sounds like you haven't requested the first booster? You'll have to contact them and ask for it. The other 2 you are allowed are only given after a visit by an engineer (if you need them) who will determine the best location and setup.

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

[Leahdavison]

I'm not sure what you mean they charged me extra and £10 for the pleasure of talking to them to fix my issue do you know the number i should call as they make it very difficult to get hold of the right person