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Discussion topic: Bad connection for 6 days

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This message was authored by Michelle84 This message was authored by: Michelle84

Bad connection for 6 days

6 days and the WiFi does not want to work properly. Completely drops out or is slow.

Can't work from home properly and children can't do online homework as nothing is loading.

Tried rebooting, turning off and on again. Looked on the maintenance page and no help there .

Tried to email sky as I've currently lost my voice due to illness and I can't get through. Any other way to contact?

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Bad connection for 6 days

Posted by a Superuser, not a Sky employee. Find out more

@Michelle84 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Michelle84
Topic Author
This message was authored by Michelle84 This message was authored by: Michelle84

Re: Bad connection for 6 days

Not sure if you will see this properly. I've currently got it working and got a few devices connected. This is the best I've had it in days - should I do this when it's not working too?

Screenshot_20240424_161707_Gallery.jpg

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Bad connection for 6 days

Posted by a Superuser, not a Sky employee. Find out more

@Michelle84 

Your router stats suggest that your line is stable as it has not dropped in the 19hrs your router has been up. Also your speed is as expected at 40mbps down & 10mbps up. 

 

Is it just the Sky router you have or do you have any boosters or 3rd party extenders? Do you have Sky Q? How many devices are you connecting to the hub?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Michelle84
Topic Author
This message was authored by Michelle84 This message was authored by: Michelle84

Re: Bad connection for 6 days

We only have the router, nothing else.

Currently have TV connected for you tube, and 3 other devices. I've been thinking we need to upgrade to better mb/s. (I'm not technical at all!)

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Bad connection for 6 days

Posted by a Superuser, not a Sky employee. Find out more

@Michelle84 

 

Could you enter your full address below and post the table after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Bad connection for 6 days

Posted by a Superuser, not a Sky employee. Find out more

@Michelle84 

Your speed is fine for a few youtube streams and a couple devices. There should be no reason for your WiFi to be dropping out. Have you tried going through the WiFi help guide below.

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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