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Discussion topic: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping out

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Message posted on ‎23 Apr 2024 09:20 PM

My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping out

My internet keeps dropping out. Your app says it's OK but my devices keep dropping and I work from home and teams freeze a lot.
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Message posted on ‎23 Apr 2024 09:23 PM

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Posted by a Superuser, not a Sky employee. Find out more

@AdrianTolley 

 

Could you post your hub stats as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎24 Apr 2024 05:02 PM

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Screenshot_20240424_165747_Samsung Internet.jpg

 

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Message posted on ‎24 Apr 2024 05:03 PM

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Screenshot_20240424_165823_Samsung Internet.jpg

 

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Message posted on ‎24 Apr 2024 05:04 PM

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Screenshot_20240424_165835_Samsung Internet.jpg

 

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Message posted on ‎24 Apr 2024 05:05 PM

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

I have posted my stats

 

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Message posted on ‎24 Apr 2024 05:12 PM

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Posted by a Superuser, not a Sky employee. Find out more

@AdrianTolley 

 

Your speed is the maximum possible and there have been no external drops for 399 hours

 

What device are you using for teams and are you connected via wifi or ethernet and how far from the sky hub

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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