0

Discussion topic: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping out

Reply
This message was authored by AdrianTolley This message was authored by: AdrianTolley

My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping out

My internet keeps dropping out. Your app says it's OK but my devices keep dropping and I work from home and teams freeze a lot.
Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Posted by a Superuser, not a Sky employee. Find out more

@AdrianTolley 

 

Could you post your hub stats as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
AdrianTolley
Topic Author
This message was authored by AdrianTolley This message was authored by: AdrianTolley

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Screenshot_20240424_165747_Samsung Internet.jpg

AdrianTolley
Topic Author
This message was authored by AdrianTolley This message was authored by: AdrianTolley

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Screenshot_20240424_165823_Samsung Internet.jpg

AdrianTolley
Topic Author
This message was authored by AdrianTolley This message was authored by: AdrianTolley

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Screenshot_20240424_165835_Samsung Internet.jpg

AdrianTolley
Topic Author
This message was authored by AdrianTolley This message was authored by: AdrianTolley

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

I have posted my stats

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is poor. On your App is OK but on my deviced it says 5mbs. It keeps just dropping o

Posted by a Superuser, not a Sky employee. Find out more

@AdrianTolley 

 

Your speed is the maximum possible and there have been no external drops for 399 hours

 

What device are you using for teams and are you connected via wifi or ethernet and how far from the sky hub

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion