Bad Wi-fi connection

[KimO22]

It's saying my wi-fi's fine but if that's the case why have I only got 1bar on my phone when it's connected to it and I'm struggling to connect to a website? I should surely have more than 1 bar on my phone if there isn't a problem??

[Greenfingers001]

Hi there @KimO22 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147