BT Master socket

[EmmaC620]

Hi, I am due to have superfast broadband activated 23/3/23. I have a BT master socket in the house however I am concerned the wires may have been cut during decorating. 
We have not used the master socket for over a year and do not have a landline so cannot test. 
I was told an engineer will come out on the activation date but may not even need access to the house. Will I need to make an appointment for someone to come out and check the master socket is still connected and if not get it replaced? Would this be Sky or would I need to get BT out? 
Any help/advice would be appreciated thanks. 

[TechmanagerMal]

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@EmmaC620 wrote:

Hi, I am due to have superfast broadband activated 23/3/23. I have a BT master socket in the house however I am concerned the wires may have been cut during decorating. 
We have not used the master socket for over a year and do not have a landline so cannot test. 
I was told an engineer will come out on the activation date but may not even need access to the house. Will I need to make an appointment for someone to come out and check the master socket is still connected and if not get it replaced? Would this be Sky or would I need to get BT out? 
Any help/advice would be appreciated thanks. 

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I had a similar situation and the Sky Broadband Engineer was able to replace the master socket and complete the installation.

[EmmaC620]

Thank you 🙏 

[TimmyBGood]

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@EmmaC620 wrote:

 Would this be Sky or would I need to get BT out? 

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Openreach rather than BT (although, confusingly, Openreach is part of BT Group). Sky and BT as ISPs are competitors, so Openreach is legally required to be a neutral infrastructure and services provider. BT branding on a master socket is a legacy of previous arrangements.