B

[Jcc1963]

No internet connection whatsoever, but ONT socket shows all green lights and sky says everything is working

[caesarome]

@Jcc1963 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look into this for you.

[Jcc1963]

Tried all of above already, no change. Sky reports back all good even when both ont and hub are switched off at the mains, and lists what devices are currently connected, including the phone i am using with mobile data as we speak

[Char2390]

Same been like it since 10.30pm

[Daniel0210]

@Jcc1963 
The service checker doesn't necessarily disclose any problems immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later. If you're still having issues you made need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.