0

Discussion topic: Azure WiFi alarm connection

Reply
This message was authored by HarryH65 This message was authored by: HarryH65

Azure WiFi alarm connection

Recently moved over to SkyMax with new hub and two repeaters. Home alarm system now has very weak connection or even no connection leaving alarm system inoperable via the alarm app. Mobile phone video playback freezing or juddery. Ideas?

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Azure WiFi alarm connection

Posted by a Superuser, not a Sky employee. Find out more

@HarryH65 assuming the "repeaters" are the matched pod extenders supplied by Sky it sounds like the alarm unit is out of useful range. If the unit is in the home you could try moving one of the pods to a better location but remember the pods need a good backhaul connection to the hub. Sky will provide a third pod as part of the WiFi Max bundle but will probably want to send out an engineer first.

If the unit is outside on a wall that gets more complex as the guarantees only apply to devices in the home. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion