06 Jan 2025 09:36 PM
Recently moved over to SkyMax with new hub and two repeaters. Home alarm system now has very weak connection or even no connection leaving alarm system inoperable via the alarm app. Mobile phone video playback freezing or juddery. Ideas?
07 Jan 2025 07:03 AM
Posted by a Superuser, not a Sky employee. Find out more@HarryH65 assuming the "repeaters" are the matched pod extenders supplied by Sky it sounds like the alarm unit is out of useful range. If the unit is in the home you could try moving one of the pods to a better location but remember the pods need a good backhaul connection to the hub. Sky will provide a third pod as part of the WiFi Max bundle but will probably want to send out an engineer first.
If the unit is outside on a wall that gets more complex as the guarantees only apply to devices in the home.
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