I ordered my Sky Broadband on the 27th September for it to be up and running on the 24th October, 3 days before my other provider ends. I've had the inside box fitted but despite there being a copper line up to the property already (with a wayleave as it's attached to the neighbour's property), OpenReach wouldn't touch it and said they'd come back another day. It's now the 5th November and they keep delaying saying they're busy. I am a full-time student working from home due to health issues and I have a low income. Hotspotting from my phone is not an option due to the speeds required. Each update from Sky is that they're busy or they're planning my line. This has gone on too long and no internet access is becoming a massive problem. I can't use my TV because it's Sky Stream which requires... internet!
They provided me with a £15 voucher for Tesco to buy a SIM for internet, but after waiting 5 days for that via email, I rang them up and they said they couldn't send it to me until the broadband was activated. They're now also delaying the vouchers that I and the referrer would receive as part of the joining process. I was okay at first with all of this but considering the infrastructure is in place for a direct line swap from copper to fibre, not being updated in detail what the true issue is, and the lack of internet when it is entirely relied upon!
What can I do?!
Thanks all!
