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Discussion topic: Auto compensation

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Hannah97x
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Auto compensation

‎18 Sep 2023 07:57 AM

Hi there, 

 

my broadband wasn't live until 9 days after the agreed instillation date, however, I've not received my compensation which a sky advisor told me I would receive. 

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Chrisee
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Re: Auto compensation

‎18 Sep 2023 08:10 AM

Posted by a Superuser, not a Sky employee. Find out more

@Hannah97x as explained here Customer Auto-Compensation | Sky Help | Sky.com

takes a while to be calculated and is applied as a credit to your account not paid to your bank. In a few cases 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Auto compensation

‎18 Sep 2023 08:10 AM

Posted by a Superuser, not a Sky employee. Find out more

@Hannah97x as explained here Customer Auto-Compensation | Sky Help | Sky.com

takes a while to be calculated and is applied as a credit to your account not paid to your bank. In a few cases 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Hannah97x
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Re: Auto compensation

‎18 Sep 2023 09:01 AM

Hiya, 

 

I thought that was the case, but it's been over 30 days and I've not heard anything? And my bill has just been taken.

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Chrisee
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Re: Auto compensation

‎18 Sep 2023 09:16 AM

Posted by a Superuser, not a Sky employee. Find out more

@Hannah97x I am escalating your post to a Sky team who will invite you onto an online chat through the forum where a chat icon will be added hopefully they can check your account.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Tom-W19
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Re: Auto compensation

‎18 Sep 2023 10:50 AM

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Hannah97x.

Thanks
Tom
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Mr+Flibbles+86
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Re: Auto compensation

‎20 Sep 2023 10:48 AM

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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