Are my stats bad?

[Otterman]

Sky won't provide a new router even though they recognise the current one as being old:-

Have an engineer comming to look at the Broadband speed:-

[TimmyBGood]

@Otterman 

A new router would make no difference to what's clearly a very bad copper line, currently capped by Openreach DLM at 15Mbs.

Putting the address into the BT Wholesale Availability Checker should indicate what might be available at the address.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[TimmyBGood]

@Otterman 

Which Hub model do you currently have?

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have