Apps snd emails loading really slow

[Maddy6]

My apps and emails are suddenly taking ages to load and one app won't load at all as it can't verify my location.  I tried this app when out this morning and it loaded just fine. Could this be something to do with my ip address 

[Highlinder · Accepted solution]

@Maddy6  Try leaving your broadband disconnected for 30 minutes to allow you to gain a new external public IP address.

[Maddy6]

I did that and my emails are now okay but can't get into my apps, I tried reinstalling one of them but that didn't work

[Maddy6]

Only the apps in my gaming hub won't open now, updated the gaming hub, didn't work. Disabled the gaming hub, didn't work. Uninstalled the apps and reinstalled but still no luck. @Highlinder 

[Highlinder]

@Maddy6  What setting is your broadband sheild set to? This can be found in my account under the broadband & talk tab at the bottom of that page. The default setting is set to PG13.

[Maddy6]

Suitable for all ages @Highlinder  does it need changing 

[Highlinder]

@Maddy6  Try putting it to 18 plus or off to see if that helps it work.