Appointment cancelled

[Kane13]

I've had a message saying my appointment for the engineer to come out and install the Wi-Fi has been cancelled,I've ring up the helpline but all it did was send to check my broadband connection.well I don't have one,so what do I do ?

[caesarome]

@Kane13 

Have you been given a new date if you check your account here:

https://www.sky.com/ordertracking

If not then when calling Sky nothing or try saying cancel to see if that gets you through to someone.

[Kane13]

Not been given a new date but I got a message at the same time saying that open reach will be dealing the appointment now .

[Kane13]

It says that the engineer has not had approval from anyone to do the work and now in the morning I need to ring them back up and speak to the team called reduce