223

Discussion topic: Apple HomePod Won’t Connect to WiFi

Reply
Reply
This message was authored by Arran549 This message was authored by: Arran549

Re: Apple HomePod Won’t Connect to WiFi

I am having the same issue.  I am on the latest firmware version 7.03.0400.R for my router.  I am so dissapointed (and surpised) that my HomePod cannot connect to wifi, despite every other device connecting perfectly!  SKY please can you provide an update when this will be fixed?  

This message was authored by Arran549 This message was authored by: Arran549

Re: Apple HomePod Won’t Connect to WiFi

I still have the issue.  Madness!!! 

This message was authored by MDLJ This message was authored by: MDLJ

Re: Apple HomePod Won’t Connect to WiFi

Same issue here with HomePod bought for Christmas not connecting to Sky WiFi (MULTIPLE attempts on many days)...... until today!!!
Suddenly connected perfectly with no probs👍. If you've been having this issue maybe try again now! 👍👍👍

This message was authored by rsp102 This message was authored by: rsp102

Re: Apple HomePod Won’t Connect to WiFi

Still not working for me, even with a router restart 🙈

This message was authored by MooroNM This message was authored by: MooroNM

Re: Apple HomePod Won’t Connect to WiFi

I am also having the same issue with two HomePod Minis that now refuse to connect to WiFi. I've had mine a few years but I feel sorry for anyone who got theirs for Christmas! Any update Sky when this issue is to be resolved?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@MooroNM if the solution requires a firmware change as I suspect it will it should happen fairly soon as Sky's code freeze for the holiday is lifted.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Arran549 This message was authored by: Arran549

Re: Apple HomePod Won’t Connect to WiFi

Can anyone explain the technical reason why a HomePod can't connect to a sky router correctly but all other devices can??? Thanks 

This message was authored by mixel This message was authored by: mixel

Re: Apple HomePod Won’t Connect to WiFi

Hallelujah! All 5 of my HomePod minis back online. I guess the update is in the process of rolling out.. not once since early Dec have they been able to connect so this is great. 

This message was authored by Zenji This message was authored by: Zenji

Re: Apple HomePod Won’t Connect to WiFi

Same here. My two HomePod Minis came back online 4 days ago. So far, so good.

This message was authored by AudriusBasiulis This message was authored by: AudriusBasiulis

Re: Apple HomePod Won’t Connect to WiFi

No luck for me. Still cant connect

This message was authored by CKALee This message was authored by: CKALee

Re: Apple HomePod Won’t Connect to WiFi

No luck for me too. 
also found that the price of the wifi extender raised to £16 😞

This message was authored by Zenji This message was authored by: Zenji

Re: Apple HomePod Won’t Connect to WiFi

I didn't have anything neither on my SKY router nor on my HomePod Minis for them to come back online. And I don't have a WiFi extender. I can only assume there was a remote update of the router.

This message was authored by Matt_ This message was authored by: Matt_

Re: Apple HomePod Won’t Connect to WiFi

Same issue here, HomePod mini worked great for about 2 years and is unable to connect to the WiFi for around a week now.

 

Fine connecting to a phone hotspot but not the Sky router. Did manage to get it connected (no idea how) for a moment and then it went back saying unable to connect to internet.

This message was authored by ryanlondon This message was authored by: ryanlondon

Re: Apple HomePod Won’t Connect to WiFi

My HomePods have reconnected for the first time since before Christmas. Hopefully this fix is being rolled out now. 

This message was authored by rsp102 This message was authored by: rsp102

Re: Apple HomePod Won’t Connect to WiFi

My HomePod is now connected again - praise be!

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion