Amazon Smart Plugs/Ring Doorbell

[Teleprinter+Op]

Following install of a Sky WiFi Max hub my 4 Amazon Smart Plugs and Ring door bell have failed to reconnect to it? I have attempted to restart the plugs. They fail to do so. The Ring Doorbell also fails to reconnect. Numerous attempts by adding password have failed. Shall I reconnect the old router to see if I get the same response? Also the network connection to my laptop is  unstable? Any help or responses much appreciated. Thank you....Clive

[Doc5907]

---

@Teleprinter+Op wrote:

Following install of a Sky WiFi Max hub my 4 Amazon Smart Plugs and Ring door bell have failed to reconnect to it? I have attempted to restart the plugs. They fail to do so. The Ring Doorbell also fails to reconnect. Numerous attempts by adding password have failed. Shall I reconnect the old router to see if I get the same response? Also the network connection to my laptop is  unstable? Any help or responses much appreciated. Thank you....Clive

---

@Teleprinter+Op 

One thing you could try lowering the WiFi security settings in the Mysky App.


Open the App and click Broadband >>> WiFi Settings >>> Advanced Settings >>> WiFi security level >>> change to WPA2

[Teleprinter+Op]

Thank you so much for your quick response and advice regarding the issues Im having with my secondary devices. Since posting  this I have since discovered that the previous Sky Wi-Fi hub name and the  previous password  should be used despite the new Sky Wi-Fi Max Hub having its new and  unique and different Wi-Fi name and password ? Thank you again so much