Am I missing something ?

[Bigkahuna]

I've been switched on today 11th Dec, I've just got broadband so I've got the power on, the ethernet cable is in the wall, it's only those 2 cables but I've got a red light on the front of my hub, am I missing something ?

[Chrisee]

@Bigkahuna you have t wait until the service is fully connected. The texts often comes several hours before the job is completed. 

[Doc5907]

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@Bigkahuna wrote:
I've been switched on today 11th Dec, I've just got broadband so I've got the power on, the ethernet cable is in the wall, it's only those 2 cables but I've got a red light on the front of my hub, am I missing something ?

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@Bigkahuna  when mine was activated last week, on the activation day I received a text from Sky at 10.30am and then I swapped out the old bt hub for the Sky hub and it was working.

Make sure the Ethernet from the ont goes into the correct port on hub (marked WAN).

[Bigkahuna]

Hi sounds very similar to you, I had plugged the ethernet wire into the wall socket and not the open reach box because when I opened the box I couldn't see any sockets to plug into but their there, its under like a ridge about half way up you can feel it with your finger, so on e I did that all good thanks for your help....