Already contacted with no good response

[eddie.ie]

I spent nearly an hour on the phone with sky and was told there was no date as to when I will be switched off and no upgrade available I've been with sky over 30 years and still they could not help me. I need answers am I been disconnected or not and is full fibre available in my area and if so when.  Thank you

[GD1]

@eddie.ie  No one here can answer your question as we are customers and have no idea when Full Fibre will be available. 

Or when your service will be switched off, or do you mean the old analogue phone service rather than broadband?

If Sky have already told you they have no date for the switch off I'm not sure what you're expecting other customers to tell you.

[eddie.ie]

Thank you for replying I don't understand the set up. And yes i would be loosing my phone line and they can't put me on the digital one either. It's just a waiting game.  

[TimmyBGood]

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@eddie.ie wrote:

And yes i would be loosing my phone line and they can't put me on the digital one either. 

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In those circumstances you need to look at switching ISP.  It's BT which is the designated Universal Service Obligation provider.

[eddie.ie]

I am on the old copper telephone wire system so im waiting on openreach to start in the area it don't help when im living in a parkhome on a site in the countryside. So tgere is no point switching isp as I would be in the same predicament as before 

[TimmyBGood]

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@eddie.ie wrote:

So tgere is no point switching isp as I would be in the same predicament as before 

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Not necessarily.  Broadband over copper isn't ending, but Sky cannot continue to supply broadband in locations where it doesn't have the equipment to provide a digital voice service.

[eddie.ie · Accepted solution]

Is there anything yu could recommend ? 

[GD1]

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@TimmyBGood wrote:

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@eddie.ie wrote:

And yes i would be loosing my phone line and they can't put me on the digital one either. 

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In those circumstances you need to look at switching ISP.  It's BT which is the designated Universal Service Obligation provider.

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@eddie.ie  Yes, see the reply above