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Discussion topic: Alexa devices cannot connect

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This message was authored by: Dave544

Alexa devices cannot connect

My amazon alexa devices and phones connect to the WiFi but don't work and there is no unter etc even though it shows they are connected
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This message was authored by: Chrisee

Re: Alexa devices cannot connect

Posted by a Superuser, not a Sky employee. Find out more

@Dave544 do any devices work or is everything similarly affected? If so checkmthe lights on the Sky hub see https://www.sky.com/help/articles/hub-lights-explained-start

 

One tip from Sky if the lights on the hub say it is connected but nondata flows power down the hub for 60 minutes as that should sort the issue.

 

If the issue is on some devices but nit others it is most likely to be an addressing issue postcagain if that applies.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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