Advice on Property Damage

[Tommy2 · Accepted solution]

thank you @SpaceSparkie , it is a shame people feel the need to provide rude comments when they cannot accept something, but I suppose we can never please everyone, im in this forum to help otehrs and get help myself. @Chrisee  I thought i'd let you know there is an upate as you appeared confused that Sky were reasposnisble for claims as opposed to Opnereach. Sky confirmed teh contract does not allow them to do repair work without my permission, only appointments that I agree to. Openreach subcontractors M Group ahve accepted full laibility for the damage and have paid out as well as a further payment. Just for future reference I have included the email form M Group below. I would again like to point out that whilst you contact your ISP if theres a fault with your interent or wnat to upgarde connection, if Openreach damage your property then you can contact and make a claim with them directly, there is a claim form and process on their website.

I hope this helps others if they find themselves in a simialr situation.

Good afternoon Tom,

I hope all is well.

I write in connection with the attached.

We have been investigating behind the scenes, and liability has been fully accepted.

We would like to offer you a full and maximum settlement of £220 that will be transferred directly to you following acceptance.

Please let me know your thoughts and any questions.

Many thanks,

(name redacted)

Claims Handler

T (number redacted)

M Group