Activation not completed

[Matt4009]

My Sky broadband activation date is today, 26th March. Openreach Engineer turned up to drill a hole in the wall to fit the Optical Network Terminal - but it turns out we need a new telephone cable to the house 🤷🏻

He's driven off now without actually doing anything  saying a team will be in touch within the next 3 weeks - I work from home, monitoring security cameras through my internet -  and now have no internet on the day it was all supposed to be activated. 
Can't get any help from the Sky App, how do I contact Sky to get any updates? In 3 weeks I'll be out of work!  

[Highlinder]

@Matt4009Why would you need a telephone cable the fibre optical cable is what is replacing all of that. Have you tried to call Sky to see what is going on and why the install was stopped?

[jamesn123]

@Matt4009 

Unfortunately you are paying for a domestic grade connection so there is no SLA on installs or fault fixes. If Openreach need to do specialist work to get the cable in this may be put on a delay due to engineer availability. 

You'd need to plan for the worst and look at getting some sort of mobile hotspot or different broadband connection.