Activation didn’t happen

[Micy+k]

Switched to sky scheduled for activation on the 12th May 

Previous provider turned off so I plugged in the sky hub  

nothing has happened 

phoned and was told it would activate by midnight phoned on the 13 th and told nothing would happen because it was the weekend 

phoned Monday the 15 th told sky system down so they couldn't tell me anything 

phoned Tuesday the 16th and told an engineer will have to come 

I'm confused as to why the previous internet was working perfectly no issues 

I'm not sure what an engineer can do 

I received no texts from sky saying internet has been activated so I can only assume this hasn't happened at all.

can anyone advise me why an engineer is needed for this surely it is a button somewhere that has not been pressed 

we are a week without broadband now and so far sky customer service has been abysmal I have no idea what has gone wrong 

[GD1]

@Micy+k  It isn't as simple as a press of a button, there is actual cables involved at the cabinet & exchange.  Much more compicated than you think.

[Micy+k]

It must be a simple thing or how do thousands of people switch seamlessly every day 

myself included. 
it's the lack of communication that is the issue 

told a pack of lies since Friday 

the whole sky system was down last Friday and Saturday apparantely  so no help or advice could be given 

thanks for your reply hopefully you are correct and that we are actually going to need the engineer and not just have a man turn up to tell us all is in order as it seems 

[Micy+k]

Also as I understood It once it was activated on sky's end I would receive a text 

I didn't so therefore am wondering if nothing actually happened on sky's end 

[GD1]

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@Micy+k wrote:

It must be a simple thing or how do thousands of people switch seamlessly every day 

myself included. 

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Really, it isn't there is physical cables & people that need to connect bits & peices, as I've already said it is NOT a simple process nor a press of a button.

Does this look simple?

[Micy+k]

Not a first time connection all cables in place and fully operational on the 11 th 

[jamesn123]

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@Micy+k wrote:

Not a first time connection all cables in place and fully operational on the 11 th 

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The cables may be in place at your home but you are physically disconnected at the cabinet/exchange until an order is placed and fulfilled by Openreach so its not as simple as a button press.

[Micy+k]

Thanks for the replies 

i appreciate your wisdom but as i have switched broadband every year for the last ten years without this issue arising i was understandably confused 

to be honest it was more the lack of communication /inaccurate information from sky it took from friday to tuesday to even admit there was an issue.

engineer is due tomorrow so hopefully i might get sorted 

life is pretty hard without broadband and tv as you can imagine 

[jamesn123]

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@Micy+k wrote:

i appreciate your wisdom but as i have switched broadband every year for the last ten years without this issue arising i was understandably confused to be honest

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Even when switching provider, usually an engineer has to attend the exchange and switch your line over to your chosen ISPs kit. If your switching providers every single year for 10 years then your pushing your luck for successful switches, things can and do go wrong.

The reason you didnt really receive any communication is because Sky rely on Openreach to complete the work and then Openreach come back to Sky and tell them the work is complete. Sky would have no idea if this work was done properly until you report that your connection isnt working. If their system was down on the day you phoned then there isnt a lot they could have done then either. 

[Micy+k]

I have had no communication from sky in any of this  

depending on who I spoke to the story changed 

I am appalled at the lack of customer care 

buyer beware 

there is no open reach in Ireland so I don't know what your talking about 

I came on here to hopefully escalate the issue and get some customer service that didn't involve me waiting 30 mins plus for a phone to be answered 

one way or the other I am still without internet and tv 

hopefully my post along with all the others like it give others pause 

[Micy+k]

Still no internet 

the engineer confirmed that there was no fault 

none the wiser no idea what happens now 

[TimmyBGood]

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@Micy+k wrote:

there is no open reach in Ireland 

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The equivalent in the Republic of Ireland is Open Eir, part of Eircom Limited: they perform a similar wholesale and maintenance function to Openreach in the UK, likewise through inheriting what was a state monopoly on telecommunications.  As with the relationship between Openreach and its owner BT Group, Open Eir is obliged to provide equal service to all ISPs using its network.