Activation day two days ago but still no Internet?

[Rsr96]

We recently moved into a new property, called Sky on the 1st of Feb and they said it would take about a week for the Internet to start working and activation day would be the 8th Feb, two days past that and still no Internet? Received the activation text and email, tried contacting Sky but was told there doesn't seem to be an issue?, but no change in terms of the router,

Power: Green

Internet: Off 

WiFi: Green

Voice: Orange

Did it eventually start up for anyone else if there was a delay? Or is it worth contacting sky again? Abit frustrated we're gonna be billed for nearly 2 weeks of Internet when we haven't been able to use it

Has anyone else had a similar issue?

[Highlinder]

@Rsr96 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

On a side note what date did the router when delivered have on it for activation?

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Rsr96 an invite to chat.

[Lisa-P1987]

Update - Spoken to @Rsr96 and in the end they have had to call in 🙂