Account activation and email Link

[Fhm1]

I have a broadband activation for tomorrow but haven't moved into my new property yet, how can I postpone the activation? Also, I haven't linked the broadband I ordered with my email address

[JimM1]

@Fhm1 At this late stage it will not be able to be done for you, just expect sky to bill you for not being there and a further delay for the reschedule to your appointment if needed! If remote activation there will be a chance no Engineer is required anyway!

[caesarome]

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@Fhm1 wrote:

Also, I haven't linked the broadband I ordered with my email address

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Do you mean you haven't set up a Sky ID ?

[Fhm1]

Yes, when I login with my email it just comes up as a new account. I'm guessing it's because I didn't login when I was applying for the broadband.

[caesarome]

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@Fhm1 wrote:

I didn't login when I was applying for the broadband.

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@Fhm1 

You would have setup an account when placing the order so you need to login with these details.