28 Aug 2024 09:37 PM
29 Aug 2024 08:57 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent Ba_Lamb90 an invite to chat.
29 Aug 2024 09:56 AM
@Lisa-P1987 The chat isnt working - its says Ive reached the maximum messages I can send .. but I haven't sent any?
29 Aug 2024 11:55 AM
Posted by a Superuser, not a Sky employee. Find out more@Ba_Lamb90 Are you using the chat that pops up or private chat where you message the person?
29 Aug 2024 11:59 AM
@Highlinder I followed a link from the message centre in my account 🤷♀️
29 Aug 2024 12:01 PM
Posted by a Superuser, not a Sky employee. Find out more@Ba_Lamb90 Can you see a pop up chat from Sky on the left-hand side of your screen?
29 Aug 2024 12:02 PM
Posted by a Superuser, not a Sky employee. Find out more@Ba_Lamb90 there should be a brightly coloured chat icon on the forum page use that to initiate a chat this system uses the forum software.
29 Aug 2024 01:48 PM
Thanks.. got it now 👍😊
30 Aug 2024 03:19 PM
My issue has been fixed 😁
My IT Team have installed a new VPN software on my Laptop and it's all working as it should again.
Thanks to everyone who helped me 🤗
05 Sep 2024 09:23 AM
Hi - this is a really helpful thread. I've had the same issue with work laptop not connecting to VPN or certain websites. This is the same for my wife as well (separate companies, separate laptops). Started about 6 weeks ago and we were sent a new router which resolved the issue until this week when it started again. We've since been sent another new router which has not made any difference. We just have a standard black router - Sky Q Hub. Any advice / help would be gratefully received!
05 Sep 2024 11:57 AM
I am in the same boat. Any help greatly appreciated.
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