Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

[Ba_Lamb90]

@Addie15  could I get an invite to the chat too please? @Chrisee escalated my issue a couple of posts back but I've not heard anything.
I am also unable to connect  via VPN

thank you

[Lisa-P1987]

Thanks for escalating this. We’ve sent Ba_Lamb90 an invite to chat.

[Ba_Lamb90]

@Lisa-P1987 The chat isnt working - its says Ive reached the maximum messages I can send .. but I haven't sent any?

[Highlinder]

@Ba_Lamb90  Are you using the chat that pops up or private chat where you message the person?

[Ba_Lamb90]

@Highlinder  I followed a link from the message centre in my account 🤷‍♀️

[Highlinder]

@Ba_Lamb90  Can you see a pop up chat from Sky on the left-hand side of your screen?

[Chrisee]

@Ba_Lamb90 there should be a brightly coloured chat icon on the forum page use that to initiate a chat this system uses the forum software.

[Ba_Lamb90]

Thanks.. got it now 👍😊

[Ba_Lamb90]

My issue has been fixed 😁

My IT Team have installed a new VPN software on my Laptop and it's all working as it should again.

Thanks to everyone who helped me 🤗

[Torio1]

Hi - this is a really helpful thread. I've had the same issue with work laptop not connecting to VPN or certain websites. This is the same for my wife as well (separate companies, separate laptops). Started about 6 weeks ago and we were sent a new router which resolved the issue until this week when it started again. We've since been sent another new router which has not made any difference. We just have a standard black router - Sky Q Hub. Any advice / help would be gratefully received!

[Tooleyn]

I am in the same boat.  Any help greatly appreciated.

[CJones1]

Hi - I have replied to the chat box re disabling MAP - t, but the chat box has now disapeared and I have not seen a reply.

[Hannah211]

Hi, we have the same issue. I can connect for work using a zscaler vpn but my daughter who uses global protect can't connect or it's v v v slow. We have a black router. Can anyone at sky help please as we have had a chat with someone at sky but not managed to resolve it and as we need to wfh we are having to consider changing provider even though we are v happy with sky