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Discussion topic: About the engineer visit
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This message was authored by: Garydarby1984
Message posted on 31 Dec 2025 04:09 PM
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About the engineer visit
Firstly, can I say that I found it impossible to get through to an actual person, by phone or online, sky has call centers right? Secondly, I placed an order for broadband, I already have city fibre installed but it's telling me that I still need an engineer, is that really necessary? Can I just remove my Vodafone router and replace with the sky?
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 31 Dec 2025 05:49 PM
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Re: About the engineer visit
Although Sky Broadband has a carriage deal with CityFibre it apparently isn't available on all the CityFibre network: it could be you're going to be provisioned on an Openreach optical circuit.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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