7BYD2E

[Gerardsaunders]

Connections but cannot access web pages. Have checked all settings this end. 

[JimM1]

@Gerardsaunders About the sky Hub, what do you see on it! Link below.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Gerardsaunders]

Hello. The light is solid white. 

[Chrisee]

@Gerardsaunders check the settings on Sky's Briadband Shield as if set to the default age setting it can block many sites. The account holder can change the setting in product options in the My Sky app or website.