6 week wait for broadband activation

[BazG66]

I ordered Sky broadband on 29th May and have been given a connection date of 12th July. Why do long? I need broadband sooner than that so will have to cancel my order and go with another provider who can connect me much sooner. 

[TimmyBGood]

@BazG66  

Unfortunately any other Openreach ISP is likely to offer a similar timeslot because they have to commission the same work to be done and only Openreach can carry it out.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[GD1]

@BazG66  Unless there is an Altnet such as Virgin Media, Cityfibre etc then any other ISP will also have the same timescales on the Openreach network, going elsewhere may not get an earlier appointment and will likely be 6 weeks again from the date of placing the order with them.

[peter-marlow+1966]

I believe  that unless  it's  virgin all other  broadband  providers  use open reach  lines for they broadband,  I ordered  my fftp at the beginning  of  December  of last year and  open reach  installed  it  in mid January  this year 

[BazG66]

 

[BazG66]

@TimmyBGood   Thanks for your help. I got this back from BT but it doesn't mean a great deal to me. Says available. 

 

[BazG66]

Would 3 broadband be different as it's not fibre. I know it's nowhere near as fast.

[cookiemonsteruk]

@BazG66 

Says theres an active service already

Have you just moved in?

Are you upgrading within sky or moving from another isp

[TimmyBGood]

@BazG66 

'ONT exists with active service' means they think there's already FTTP in place and in use.

[TimmyBGood]

@cookiemonsteruk 

'Network is at capacity' is interesting though...

[cookiemonsteruk]

@TimmyBGood 

Thats the second one today

[TimmyBGood]

@cookiemonsteruk 

Would seem rather unusual for a single dwelling unit to already have four ONTs (assuming there's a standard four core optical drop cable in place)

@BazG66 

Is this property subdivided into multiple units which would be likely to have their own internet connections?

[BazG66]

Thanks everyone.  I've just moved back to the UK and am in a rental where obviously the previous occupants had broadband. They left around 12th May. The house has an Openreach box but no broadband. 

[BazG66]

There are several rented houses, converted farm buildings. They will all have broadband. Does this mean that they all come from the same point? 

[TimmyBGood]

@BazG66 

The note about there being no spare capacity would suggest all the cores in the optical cable serving the development are in use: each individual core serves one ONT and its associated ISP router.