If your ISP is Sky and your internet isn't working you need to phone Sky and report it.
If you don't report it you won't be entitled to compensation if the issue isn't resolved within 48 hours ( as the clock starts ticking the moment you report the issue).
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
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