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Discussion topic: 2 Routers delivered

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This message was authored by alexmorgan99 This message was authored by: alexmorgan99

2 Routers delivered

I have recently started a contract with Sky broadband and talk, and it is all fine. However, orginally the order was set to the wrong address, so it was cancelled and re-ordered, which means I have now been delivered 2 routers.

 

I am using the original router fine, but need to know what to do with the 2nd unused router, as I was not in the flat at the time of delivery, so I could not refuse the package.

 

How can I return the 2nd router?


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: 2 Routers delivered

Posted by a Superuser, not a Sky employee. Find out more

@alexmorgan99 

If Sky have not asked for it back then just keep it as a spare because they may at some point just ask for it back. Just keep in mind its still Sky's property so if you lose it/sell it/give it away you may be liable for charges at the end of the contract period.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: 2 Routers delivered

Posted by a Superuser, not a Sky employee. Find out more

@alexmorgan99 

 

Are both routers identical ?

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This message was authored by alexmorgan99 This message was authored by: alexmorgan99

Re: 2 Routers delivered

@cookiemonsteruk 

 

Yes it is, the order was for Sky superfast, so the duplicated order is the one that was delivered, it is the exact same order/router.

This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: 2 Routers delivered

Posted by a Superuser, not a Sky employee. Find out more

@alexmorgan99 

If Sky have not asked for it back then just keep it as a spare because they may at some point just ask for it back. Just keep in mind its still Sky's property so if you lose it/sell it/give it away you may be liable for charges at the end of the contract period.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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