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Discussion topic: 2.4GHz WiFi Stopped working.
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This message was authored by: Kai2025
Message posted on 22 Sep 2025 09:02 PM
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2.4GHz WiFi Stopped working.
Hello, probably a long shot. Out of a sudden all all my older devices that's running in 2.4GHz suddenly disconnected to the Sky Hub. The hub is setup with a separate 2.4GHz and 5GHz. They both have different wifi SSID. All the while it's working fine until it's not and that was out of a sudden. When I used my mobile phone to scan the WiFi signal, I can only see the 5GHz SSID. The 2.4 one disappeared. I have tried reboot the hub, sync it to 5GHz, unsync it, changed the bandwidth and also channel all in vain. Anyone face this issue before and any solution to it? Thanks in advance.
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This message was authored by: jamesn123
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Sep 2025 02:45 PM
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Re: 2.4GHz WiFi Stopped working.
Hi @Kai2025
Have you tried holding the reset button on the rear of the hub for 30 seconds? Once you've done this you will need to go in and seperate the two bands again.
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Myself & Others offer our time to help others, please be respectful.
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