2.4G/5G split proving impossible - please help

[ZoeDixey]

I've followed the really useful info from @Chrisee but still not having any luck

I am trying to connect my catcam up after having a fibre installation 'upgrade' about 2 weeks ago.  Everything else in the house has connected first time but this camera absolutely will not - the camera app says only 2.4 supported so I tried to split the wifi connection.

You don't seem to be able to rename the bands via the gateway any more and it now points you to the MySky app -- this is about as much use as a chocolate teapot as only one band is listed...  I'm tearing my hair out.  I bought a new camera which was billed as being 5G and got half way through the install when I encountered an instruction about splitting the wi-fi ...  that one won't connect to anything either.  I need a cat cam up and running asap and this is so incredibly frustrating.  

Any suggestions as to what else I could possibly try would be much appreciated - feel like telling sky to downgrade us back to where we were, nothing much has improved, the reach of the wi-fi is actually shocking compared to what it previously was with boost, this camera issue is a bit of a disaster and we only 'upgraded' as that was the only way we could reduce our bills :-(. (and yes, I'm feeling a bit sorry for myself!)

[Chrisee]

Hi @ZoeDixey if you have the new white Sky Max hub its settings are managed in the My Sky app.

To connectva device that only connects to the 2.4GHz band open the app go to Product Settings and selectvthe Sky Max hub when the page opens click on Advanced Settings and tgen Disable tge WiFi dismiss tge warnings and disable tge 5GHz band - its only temporary you will turn it back on later - then close the app and the hub should restart once tge white light is back on conectvtge device and check it has connected.

Now repeat the process butvthis time turn the 5GHz band back on and hopefully your camera stays connected. If it doesnt give Sky a call.