Discussion topic: 11th January

This message was authored by: RichRose8 · ‎28 Nov 2022

Finally got through to customer support (3 days without internet). I have booked an engineer but earliest appointment is 6 to 7 weeks time.

Is this the average wait time or is this because I live 30 miles from London?

This message was authored by: Daniel0210 · ‎29 Nov 2022

@RichRose8

I've just seen a post where the date is the same re a house move set up. I'm sure you will have been allocated the first available date in your area. Industrial action by Openreach over the last few months has created a backlog. It'll also depend on what work needs to be carried out to fix the fault.

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎29 Nov 2022

@RichRose8

That would seem a very long time to wait for a fault-finding appointment. Have you been given any indication what the suspected issue is?

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Discussion topic: 11th January

11th January

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