28 Nov 2022 09:34 PM
Finally got through to customer support (3 days without internet). I have booked an engineer but earliest appointment is 6 to 7 weeks time.
Is this the average wait time or is this because I live 30 miles from London?
29 Nov 2022 06:13 AM
Posted by a Superuser, not a Sky employee. Find out moreI've just seen a post where the date is the same re a house move set up. I'm sure you will have been allocated the first available date in your area. Industrial action by Openreach over the last few months has created a backlog. It'll also depend on what work needs to be carried out to fix the fault.
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.
29 Nov 2022 08:13 AM
Posted by a Superuser, not a Sky employee. Find out moreThat would seem a very long time to wait for a fault-finding appointment. Have you been given any indication what the suspected issue is?
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